Technical Support Specialist
2 days ago
The primary objective of this role is to provide timely and effective technical support to clients, actively resolving their issues directly or through prompt escalation to meet service level agreements.
Core Accountabilities:
- Provide technical assistance to clients via various communication channels.
- Evaluate and resolve client issues in a timely and professional manner.
- Escalate complex issues to senior technical staff when necessary.
- Collaborate with internal teams to ensure seamless issue resolution.
- Maintain accurate records of client interactions and issue resolutions.
Required Skills and Qualifications:
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and prioritize multiple tasks.
- Ability to maintain confidentiality and handle sensitive information.
- Familiarity with relevant software applications and tools.
Benefits:
- Competitive compensation package.
- Ongoing training and development opportunities.
- Diverse and inclusive work environment.
- Collaborative team culture.
Other Information:
- This role requires a strong focus on customer satisfaction and loyalty.
- Team members are expected to be flexible and adaptable in a rapidly changing environment.
- Opportunities for growth and advancement within the organization may arise.
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