Academic Advocate

Job Title: Student Support Specialist

We are seeking a highly skilled and detail-oriented professional to support our students in their academic journey. As a key member of our team, you will be responsible for ensuring a smooth transition for newly enrolled students, providing timely assistance, and maintaining accurate student records.

• Act as the primary point of contact for newly enrolled students, helping them navigate campus resources, policies, and academic expectations.
• Maintain and update student records in the Student Information System (SIS), including enrolment status, grades, and personal information.
• Handle semester-wise student fee collection and issue receipts as per institutional guidelines.
• Provide assistance to students via email, phone, and chat in line with defined Service Level Agreements (SLAs).
• Communicate important information such as future semester payment deadlines, policy updates, and key events through various channels.
• Educate students on financial aid options, scholarships, grants, and associated application processes and deadlines.
• Help students with non-technical issues during course registration and resolve enrolment-related errors.
• Share updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
• Generate customized reports and compile data for internal use or regulatory compliance.

• 1–3 years of experience in student support, operations, or a customer-facing role.
• Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
• Strong written and verbal communication skills with a student-first mindset.
• Proficient in MS Office and comfortable working with data.
• Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
• Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
• Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
• Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
• Passionate about education and committed to student success.
• Tech-savvy and updated on tools and trends in educational operations.