Cybersecurity Expertise Required

4 days ago

Hyderabad, Telangana, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Technical Support Specialist

Job Description:

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will provide exceptional technical support to customers, resolving complex issues related to product installation, configuration, and usage.

The Technical Support Specialist will be responsible for troubleshooting requests, diagnosing and resolving technical problems, and escalating complex issues to internal teams. The role also involves creating clear and concise documentation to help customers resolve issues independently and improve self-service resources.

Additionally, the Technical Support Specialist will engage in remote troubleshooting sessions, meticulously analyzing logs and diagnosing issues to identify potential technical challenges. They will also assist customers in configuring and optimizing our products to meet their specific needs and environments.

Required Skills and Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent practical work experience.
  • Technical Support Experience: Proven experience in a technical support or customer-facing role, preferably within a cybersecurity or software company.
  • Operating Systems Proficiency: Strong understanding of diagnosing and troubleshooting issues on Windows, with proficiency in macOS and Linux operating systems.
  • Cybersecurity Knowledge: Strong understanding of cybersecurity principles, including antivirus and EDR (Endpoint Detection and Response) software, and the modern threat landscape.
  • Networking & System Administration: Familiarity with networking protocols, security configurations, and basic system administration tasks.
  • Problem-Solving: Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective, step-by-step solutions.
  • Communication: Exceptional communication skills, both written and verbal, with the ability to convey technical information clearly to both technical and non-technical audiences.
Benefits:

This role offers a unique opportunity to work in a fast-paced environment, collaborating with internal teams to resolve complex technical issues. The successful candidate will have the chance to develop their skills and knowledge, working with cutting-edge technology and products.

Others:

The Technical Support Specialist will be expected to stay informed about product updates, industry trends, and best practices to provide relevant and effective support. They will also participate in on-call rotations to provide after-hours technical support for urgent customer issues.

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