Management Leadership Position

6 days ago


Madurai, Tamil Nadu, India beBeeBusiness Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Business Operations Strategist

We are seeking a seasoned business leader to drive voice-based operations and process improvements.

Key Responsibilities:

  • Lead strategic operations across multiple teams/projects
  • Manage performance metrics and ensure service level agreement adherence
  • Supervise Team Leads, Trainers, and Quality Assurance professionals
  • Collaborate with clients and handle escalated issues
  • Optimize staffing, costs, and productivity
  • Mentor future leaders and drive continuous improvement initiatives

Requirements:

  • 10+ years in Business Process Outsourcing (BPO), 3+ years in voice process management
  • Strong skills in contact center metrics, workforce management, and reporting tools
  • Experience with international processes (US/UK/AUS)
  • Proficient in Excel, PowerPoint, Customer Relationship Management (CRM) software, and dialers
  • Knowledge of Certified Operator Professional Certification (COPC), Six Sigma, and Lean methodologies (preferred)
  • Master's degree in Business Administration or relevant postgraduate qualification (desirable)


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