Fraud Analyst

7 hours ago

Shimoga, Karnataka, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,20,00,000
Dispute Resolution Specialist

We are seeking experienced professionals to join our team and help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes.

Key Responsibilities:

  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.

Qualifications & Skills:

  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.

Preferred Qualifications:

  • Experience working in financial institutions, fintechs, or payment processors.
  • Knowledge of both issuer and acquirer dispute processes.
  • Professional certifications in fraud or payments (e.g., CFE, CAFP) a plus.

This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

Benefits include:
- In-depth training on Mastercard chargeback rules and procedures
- Opportunities for professional growth and development in a dynamic industry
- Collaborative team environment with experienced professionals
- Flexible work arrangements and competitive compensation package

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