Workforce Management Specialist

Job Title: Automated Workforce Management SpecialistAs an Automated Workforce Management Specialist, you will be responsible for leading all aspects of workforce management configurations, implementations, and modifications.Key Responsibilities:Gather and define requirements, conduct gap analysis, design, develop, and support automated workforce management...

Job Title: Workforce Support AnalystAbout the RoleThis is a challenging and rewarding role for individuals with expertise in workforce management systems and reporting tools. As a Workforce Support Analyst, you will be responsible for providing technical and functional knowledge to support business operations.Key ResponsibilitiesProvide technical assistance...

Job DescriptionWe are seeking a skilled workforce management professional to lead our team in implementing and maintaining our workforce management configurations.This role involves working closely with business stakeholders to gather requirements, conduct gap analysis, design, develop, and support workforce management solutions.The ideal candidate will have...

Workforce Management Manager">We're seeking an experienced Workforce Management Manager to join our team. As a key player in our operations, you'll be responsible for leading the planning and coordination of workforce activities to ensure optimal performance and efficiency.

About This RoleWe're looking for a professional to lead and supervise our workforce management team.This leadership position requires someone with vision, experience, and passion to contribute to our culture and drive success for our clients.Key Responsibilities:Collaborate with operations to align team efforts with company goals and partner objectives.Built...

Job Title: Key Workforce Dimensions SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Key Workforce Dimensions Specialist. This role requires expertise in the configuration, implementation, and modification of UKG solutions.Responsibilities:Lead workforce management configurations including requirement gathering,...

About the JobWe are driving transformation in customer care, and we need your expertise to help us achieve our goals.The role requires a visionary leader with experience and passion to contribute to our culture and drive success for clients. As a key member of the team, you will be responsible for leading and supervising all activities related to the...

Job Overview">Main responsibilities include leading vendor teams to deliver exceptional customer experiences and managing a large-scale extended workforce ecosystem.We are looking for someone who can optimize and maintain processes, ensuring comprehensive training, resources, and effective agent quality, compliance, and SME management.This role involves...

Job Summary:This is a senior position that leads all aspects of workforce management configurations.About the Role:The successful candidate will be responsible for gathering and defining requirements, conducting gap analysis, designing, developing, and supporting workforce management configurations.They will interact with business stakeholders to gather...

Workforce Management Program Manager OpportunityWe are seeking an experienced professional to lead our Workforce Management initiatives. The ideal candidate will have a strong background in scheduling, contact center operations, and workforce planning.