Technical Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

**Job Title:** Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Application Support team, you will be responsible for providing technical support to end users, with a focus on supporting two main applications: Emerson Syncade and DeltaV.

Key Responsibilities:

  • Collaborate with business stakeholders and implementation partners to configure, build, and perform implementations, enhancements, and bug fixes using Syncade MES.
  • Work with business process leads to design master data, recipes, and define best practices.
  • Provide support for operationalizing the manufacturing and peripheral systems.
  • Ensure uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including on-call support on weekends on a rotation basis.
  • Support daily operation and future enhancements of Syncade MES and other Manufacturing systems as an IT system owner and technical expert.
  • Support integration initiatives between site manufacturing systems and above-site enterprise systems, e.g., LIMS, ERP, RTMS, etc.
  • Triage and provide technical support to our users' requests, with focus on supporting Emerson Syncade and DeltaV.
  • Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner.
  • Work independently and with internal teams to identify and resolve complex technical issues.
  • Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms.
  • Follow escalation processes and interface with different tier teams as needed.
  • Write Ad hoc SQL Queries to pull MES Data for non-urgent requests.

Requirements:

  • 5-8 years of experience in pharma biotech projects, focusing on Manufacturing and IT disciplines.
  • Knowledge of shop floor activities, Good Manufacturing Practices (GMPs), and process automation.
  • Prior experience in Manufacturing Execution System (MES) and support, preferably Syncade MES.
  • Bachelor's degree in Chemical, Mechanical, Biomedical, Electrical, or Computer Engineering, or MIS discipline.
  • Experience with reporting systems like Informetric InfoBatch, labeling systems like Bartender, and integrating MES with other enterprise applications like ERP, Oracle, SAP, LIMS, RTMS, etc.
  • Ability to author, review, and approve technical documentation, protocols, and reports, including IQ, OQ, PQ protocols, change controls, and SOPs.

Preferred Qualifications:

  • Understanding of Electronic Batch Records (EBR) and Review by Exception (RBE).
  • Recipe Authoring is a plus.
  • Experience with Microsoft SQL Server, reporting services, database design, and data architecture.
  • Query creation in multiple database environments.
  • Experience with Test Strategy, Test Management, and Defect Tracking Tools like HP ALM.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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