
Retail Banking Chargeback Management Specialist
3 days ago
Job Summary:
We are seeking a Senior Associate to join our Retail Banking Operations team. As a key member of the Cards Operations Issuing team, you will be responsible for minimizing financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes.
Responsibilities:
- Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
- Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
Required Skills and Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of chargeback regulations and industry standards.
Benefits:
This role offers a unique opportunity to gain valuable experience in retail banking operations and contribute to the growth and success of our organization.
What We Offer:
A dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
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