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Data Engineering Analyst

1 week ago

Hyderabad, Telangana, India Amazon Full time
Role Overview
Fulfillment by Amazon is seeking a Support Engineer to join our team of business intelligence engineers, investigation specialists, and ML data associates. As a Support Engineer, you will play a critical role in developing, maintaining, and automating tech solutions with a focus on end-to-end Seller Experience (SX).

This includes, but is not limited to, seller reimbursements, seller coaching, seller abuse, seller returns, FC operations, AWS security breaches, tech solution documentation, and automating and improving repetitive processes. You will frequently collaborate with program and product managers, who work with global and regional teams to launch new web pages, portals, and tools for our sellers.

As a Support Engineer, your primary responsibilities will be to ensure that all tech-related, business-critical issues preventing sellers from adopting FBA programs and services are resolved. While we obsess over issue resolution, you will also develop tools to scale our support and service quality, and provide critical input for product prioritization to address root causes of SX issues.

Key Responsibilities
The ideal candidate will have experience in technical support, data engineering, or business analytics, with a strong background in troubleshooting, debugging, and problem-solving. Key responsibilities include:

• Tracing defects across upstream systems and data lake to detect, investigate, and fix root causes

• Developing tools for efficient seller coaching

• Assessing the health and compliance of seller-facing and internal web portals used to resolve seller escalations

• Troubleshooting operational issues in analytics pipelines

• Automating standardized processes using Python scripts

• Providing ad-hoc data using SQL for faster seller escalation case resolution or proactive insights sharing

Required Skills and Qualifications
The successful candidate will possess the following skills and qualifications:

• Bachelor's degree in computer science or a related quantitative field

• 5+ years of hands-on experience in technical support, data engineering, or business analytics

• Strong background in troubleshooting, debugging, and problem-solving

• Experience working with relational databases (SQL) and modern programming languages (Python)

• Familiarity with agile/scrum or similar collaborative workflows

• Demonstrated skills and passion for operational excellence

• Ability to work effectively in a dynamic, fast-paced environment

What We Offer
Fulfillment by Amazon offers a competitive compensation package, including benefits and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.