Operations Director

1 day ago


Nagpur, Maharashtra, India beBeeFinancial Full time ₹ 40,00,000 - ₹ 50,00,000

Job Summary

We are seeking an accomplished Service Delivery Director to spearhead our global banking and financial operations.

About the Role

  • Lead end-to-end service delivery management for global clients, ensuring operational excellence and compliance.
  • Manage large-scale delivery operations with 200+ FTEs, guaranteeing high-quality service levels, customer satisfaction, and regulatory adherence.
  • Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Bolster cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

Necessary Expertise and Qualifications

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.


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