AWS Cloud Solutions Expert
2 weeks ago
Job Title: AWS OCI Engineer
OverviewWe are seeking an experienced AWS OCI Engineer to join our team. The successful candidate will be responsible for delivering high-quality services to our global customers.
Key Responsibilities- Resolve customer issues via telephone, email, or remote sessions
- Identify and escalate issues in a timely manner to vendors according to process guidelines
- Utilize internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools to provide the most effective solutions to customer issues
- Maintain quality on case documentation, SLA timeframes, and operational metrics
- Expertise in AWS and OCI
- Certification on the latest tracks of AWS and OCI is an added advantage
- ITIL foundation certification on the latest track is preferred
- Experience in leading technical teams or projects is an added advantage
- Flexible working in 24/7 support environment
- Excellent written and verbal communication skills
- Commitment to deliver high-quality product and solution support
- Must achieve excellent customer satisfaction
The ideal candidate should have strong Admin, Operate, and Manage skills in AWS and OCI to provide services for global customers.
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AWS Cloud Solutions Specialist
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2 weeks ago
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