Senior Data

4 days ago

Thāne, Maharashtra, India beBeeDataAnalytics Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Senior Data & Analytics Manager

About the Role:

We are seeking an experienced Senior Data & Analytics Manager to lead our data-driven initiatives, enhancing operational efficiency, customer experience, and business outcomes in a contact center.

The ideal candidate will have a strong background in Data & Analytics, with at least 7 years of experience in leading cross-functional teams and managing complex projects. Proven track record of delivering measurable results through data-driven initiatives is essential.

Key Responsibilities:

  • Lead data-driven initiatives to enhance operational efficiency, customer experience, and business outcomes
  • Develop and present compelling business cases, leveraging data insights to justify improvement initiatives
  • Create engaging, data-rich visualizations (slides, charts, dashboards) for stakeholders at all levels
  • Mentor and guide junior team members, fostering a culture of continuous improvement and data-driven decision-making

Requirements:

To be successful in this role, you will need:

  • Minimum - 7 years of experience in Data & Analytics, Data Sciences, Process Excellence, or Delivery Innovation, with at least 3 years in a senior leadership or management role within a contact center or telecommunications environment
  • Proven track record of delivering measurable results through data-driven initiatives, including cost savings, revenue growth, or customer satisfaction improvements
  • Extensive experience leading cross-functional teams and managing complex, high-stakes projects with multiple stakeholders

Benefits:

This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences. As a Senior Data & Analytics Manager, you can expect:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment

About Us:

We are a leading provider of contact center solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about innovation, excellence, and collaboration.

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