
Senior Data Strategist
6 days ago
We are seeking an experienced Senior Data Manager to lead our data-driven initiatives and enhance operational efficiency, customer experience, and business outcomes.
Key Responsibilities:- Drive high-impact projects that align with business objectives and deliver measurable results.
- Collaborate with cross-functional teams to identify opportunities for process optimization, cost reduction, and revenue growth.
- Develop compelling business cases and leverage data insights to justify improvement initiatives.
- Design and implement Customer Journey Maps and Process Maps to drive optimized experiences.
- Analyze interaction trends to inform operational strategies and channel optimization.
- Create engaging, data-rich visualizations for stakeholders.
- Manage project risks, maintain risk registers, and escalate issues as needed.
- Monitor project progress and ensure KPIs are met.
- Mentor junior team members and foster a culture of continuous improvement.
- Minimum 5 - 7 years of experience in Data Analytics, Data Sciences, or related field.
- Proven track record of delivering measurable results through data-driven initiatives.
- Extensive experience leading cross-functional teams and managing complex projects.
- Demonstrated success in implementing advanced analytics solutions.
- Experience using BI tools like Power BI, Tableau, etc.
- Prior experience in developing and executing data-driven strategies for customer experience optimization.
- Experience managing end-to-end project lifecycles.
- Advanced proficiency in Excel and PowerPoint for data analysis and visualization.
- Expertise in system/data analysis and data interrogation with strong SQL skills.
- Proficiency in Python or R for advanced data analysis and statistical modelling.
- Hands-on experience with Power BI, Tableau, or similar BI tools.
- Preferred experience with cloud-based data platforms for managing large-scale datasets.
- Familiarity with digital technologies like Generative AI and Speech Analytics.
- Understanding of data governance and compliance standards.
- Strong knowledge of Lean Six Sigma and Agile methodologies.
- Experience applying contemporary process improvement frameworks.
- Bachelor's degree in data science, Business Analytics, Statistics, or related field.
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