Front Desk Ambassador

23 hours ago

Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000
Job Title: Hospitality Liaison

At our educational institution, we are seeking a highly skilled and professional hospitality liaison to provide exceptional service to students, visiting faculty, and guests.

Key Responsibilities:

  • Guest Relations:
    • Act as the first point of contact for students, parents, visiting faculty, and external guests.
    • Manage inquiries, provide accurate information, and guide visitors appropriately.
    • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Student Support & Communication:
    • Coordinate between students and administration for hostel-related queries.
    • Address student complaints related to facilities and services.
    • Work with student welfare/administration teams to resolve issues.
  • Accommodation Management:
    • Oversee bookings, check-in, and check-out process for visiting faculty and institute guests.
    • Ensure rooms meet hospitality standards.
    • Address any accommodation-related issues promptly and effectively.
  • Facility Management (Building B – Hostel & Guest Accommodation):
    • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
    • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
    • Report property-related issues and ensure timely resolution.
  • Administrative Support:
    • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
    • Prepare reports on student/guest satisfaction and property maintenance.
    • Support institute events by coordinating guest arrivals and accommodation.

Requirements:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management.
  • Experience in handling student accommodation/hostel management is an advantage.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability with a student- and guest-centric approach.
  • Ability to multitask and handle pressure situations calmly.
  • Proficiency in MS Office (Word, Excel, Outlook).
  • Attention to detail with record-keeping and reporting.
  • Team coordination and stakeholder management skills.

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