English Language Exam Marker

2 weeks ago


Mumbai, Maharashtra, India British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We are seeking an English Language Exam Marker to join our team.

Job Title: English Language Exam Marker

Purpose of job:

Our English Language Exam Marker will be responsible for assessing various modules of an English Language Proficiency Exam.

Main opportunities/challenges for this role:

  1. Assessing various modules of an English Language Exam (either soft or hard copy)
  2. Ensuring high accuracy and attention to detail in marking each paper
  3. Identifying and escalating priority issues
  4. Routing/Transferring issues to appropriate resource/channel if necessary
  5. Following up on enquiries where necessary
  6. Completing logs and updating necessary data sheets
  7. Ensuring hourly transaction targets are met with high quality standards

Information Security:

  1. Reading, understanding, and complying with information security policies
  2. Raising incident/blow whistle when observing any noncompliance to information security policies

Qualifications - Graduate

Role specific knowledge and experience

  1. Applicants must have the legal right to work in the country where they are residence
  2. Applicants should be able to travel outside their country of residence and secure visa where required at short notice
  3. 24x7 shift environment and the candidate is required to work in shifts (no general shifts)
  4. Employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements
  5. The process may require working in different days of the week (total of 220 days working in a year)
  6. Long sitting hours
  7. Secured environment ie. no access to mobile phones on floor, very limited internet access, no personal belongings to be carried & constant monitoring of the process on CCTV
  8. High level of compliance to the agreed process guidelines
  9. No legal/ criminal case in history

Minimum/essential

  1. Good Computer (MS office) and keyboard handling skills
  2. Understanding of BPO processes, reporting, MIS etc
  3. Experience in a BPO environment
  4. Proficient in English Communication Skills – both verbal and written (to be gauged during interview)


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