Oracle Cloud HCM Business Process Lead

Oracle Cloud HCM Payroll Lead Job Description

We are seeking an experienced and skilled Oracle Cloud HCM Payroll Lead to join our team. This role is pivotal in establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

The ideal candidate will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

• Leadership Role: Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
• Clinical Support: Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
• Collaboration: Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
• Subject Matter Expertise: Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
• Release Cycles: Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
• Training and Knowledge-Sharing: Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
• Troubleshooting: Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
• Client Relationships: Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
• Process Improvement: Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
• Enhancements: Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
• Knowledge Base: Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
• Strategic Input: Provide strategic input into the ongoing development and structure of the India Managed Services team
• Inter-Team Collaboration: Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Information Security: All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

Person Specification | Skills and Experience (Essential)

• Ethical Conduct: Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
• Communication Skills: Ability to communicate clearly and client facing consultancy skills
• Teamwork: Collaboration with cross-functional teams, including stakeholders
• Customer Service Orientation: Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
• Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
• Consulting Skills: Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. This includes active listening, problem-solving, and client relationship management

Qualifications: (Essential)

• UK Payroll Experience: Experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas, and element definitions
• HCM/Payroll Processes: In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting
• Complex Solutions: Experience supporting large, complex solutions with multiple stakeholders
• Oracle Quarterly Updates: Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification
• Client Communication: Excellent client-facing communication skills, both written and verbal
• Practical Solutions: Ability to deliver practical, value-driven solutions with creativity and innovation
• Leadership and Team Management: Demonstrated leadership and team management capabilities, including mentoring and collaboration
• Interpersonal Skills: Strong interpersonal skills and a track record of working effectively within cross-functional teams
• Adaptability and Flexibility: High level of adaptability and flexibility, with the ability to build long-lasting client relationships

Person Specification | Skills and Experience (Desirable):

• Broader Oracle Application Experience: Broader Oracle Application experience, including other HCM or ERP modules
• Redwood UX and VBCS: Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)
• Payroll in Different Regions: Exposure to payroll in different legislative regions (e.g. India, or EMEA)
• Multi-Regional Support Model: Experience working in a multi-regional or global support model
• Client Onboarding: Previous involvement in client onboarding or managed services transition projects

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