Customer Success Strategist

6 days ago

Vellore, Tamil Nadu, India beBeeonboarding Full time ₹ 90,00,000 - ₹ 1,50,00,000
Job Title: Customer Onboarding Director

As a Customer Onboarding Director, you have the opportunity to create a lasting impression of our company on customers. We work together with them throughout their journey to success.

Your Key Responsibilities:
  • We continue to build and improve our customer onboarding process, including training, implementation, and helping customers get started with our platform.
  • You will be responsible for managing relationships between internal and external teams to ensure a smooth account experience.
  • We need you to establish metrics and KPIs to evaluate process improvements and overall account health.
  • You will serve as a subject matter expert (SME) for our platform: Partner with clients to understand operational challenges and how we can help, including identifying opportunities to expand within the account.
  • Resolve product support questions as they arise.
  • Work cross-functionally with product management to surface customer requests and translate customer feedback into product requirements.
  • Be an integral part of operationalising the implementation function as the team scales.

About You:
  • You have 4-6 years of experience in a customer-facing role such as Technical Onboarding Manager, Solutions Architect, or Implementation Consultant.
  • Experience with project managing customer implementations for enterprise clients, or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies.
  • You have an advanced understanding of SaaS and Cloud-based software environments.
  • You are comfortable working in a startup environment, taking projects from start to finish.
  • You have knowledge and understanding of APIs and webhooks, and all relevant CRUD actions.
  • You understand database structure and how systems integrate and communicate with one another.
  • You have proven experience with troubleshooting technical problems where the answer isn't obvious or Google-able.
  • You have experience running projects where the roadmap/checklist is not out-of-the-box templatized and will vary for every client's custom situation.
  • You are comfortable helping define customer workflow/automation requirements by asking the right questions.
  • You are able to tease out nuanced details from the customer and find their actual pain points.
  • You are comfortable creating net-new process diagrams/workflows with customers to increase our value to them.


We are looking for someone who has expertise in customer onboarding processes and is passionate about delivering high-quality experiences to our clients. If you're excited about the idea of working in a fast-paced environment and collaborating with cross-functional teams, then this could be the perfect role for you.

This is a fantastic opportunity to join our growing team and make a real impact. We offer a dynamic and supportive work environment that fosters growth and development. Apply now and take the first step towards a challenging and rewarding career.

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