Real Time Campaign Manager

2 weeks ago

Solapur, Maharashtra, India beBeeAnalyst Full time ₹ 15,00,000 - ₹ 25,00,000
Dialer Real-Time Analyst

We are seeking a skilled Dialer Real-Time Analyst to join our dynamic contact center operations team.

About the Role

The ideal candidate will have expertise in live dialing campaigns, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.

Key Responsibilities:
  • Monitor inbound/outbound dialing campaigns in real-time.
  • Manage dialer lists, start/stop campaigns as required.
  • Adjust dialing pace and flag agent behavior to leadership.
  • Oversee agent profiles, assignments, and contact list criteria.
  • Make daily scheduling adjustments in the Workforce Management (WFM) system.
  • Audit dialer settings to ensure compliance with regulations.
  • Collaborate with operations leadership to balance business goals.
  • Respond to requests, queries, and issues across departments promptly.
Qualifications:
  • Minimum 2 years of collections experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.
  • Flexible to work after-hours or on-call when required.
Why This Role Matters

This role plays a crucial part in ensuring the smooth operation of our contact center. If you're a detail-oriented individual with excellent analytical skills, we encourage you to apply.

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