Excellence Strategist

5 days ago


Pune, Maharashtra, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title:

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We are seeking a meticulous Quality Manager to own and elevate customer-facing excellence across Sales, Marketing, and Support departments.

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  • Main Responsibilities">
  • Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support.">
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.">
  • Develop and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.">
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.">
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.">
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.">
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Requirements & Qualifications

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We require a candidate with the following qualifications:

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  • Bachelor's degree in Business, Healthcare, or related field; MBA preferred.">
  • 10-15 years of experience in quality management roles supporting multiple customer-facing teams.">
  • 3+ years of hands-on experience with Zoho CRM or similar platforms.">
  • Experience in EdTech or Healthcare domains is a strong plus.">
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What We Offer

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We offer a competitive salary, benefits, and opportunities for continuous learning and leadership development.

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