Digital Transformation Team Lead
7 days ago
About the Role
Egon Zehnder is seeking a highly skilled Digital Transformation Team Lead to join our team in Gurgaon. As a key member of our Quality and Training team, you will be responsible for leading the day-to-day operations of our CV Capture Quality team.
Key Responsibilities
- Manage a team of Operations Leads, Data Operation Specialists, Senior Data Operation Analysts, and Data Operation Analysts to ensure the delivery of high-quality CV capture services.
- Investigate client escalations, provide feedback to team members, and implement corrective measures to ensure client satisfaction.
- Develop and implement quality improvement projects to ensure that our services meet the highest standards.
- Build and maintain a strong performing team through effective people management, team building, and training mechanisms.
- Monitor quality and continuously improve processes to ensure that our services remain competitive.
- Provide analytical and problem-solving skills to drive business growth and improve efficiency.
- Identify areas for innovation and automation to improve processes and reduce costs.
- Develop and implement a robust KRA-based performance management process for the team.
- Showcase thought leadership to develop creative and insightful solutions.
- Prepare dashboards on key metrics for senior management.
Requirements
- 8 years of experience in a quality management role, with a minimum of 3 years in a leadership position.
- Experience in digital transformation, process automation, transitions, and team setup is a plus.
- Knowledge of Lean, Six Sigma, Agile, Scrum Master, and Program Management is preferred.
About Egon Zehnder
Egon Zehnder is a leading Executive Search firm with over 550 consultants and 63 offices in 36 countries. We are a trusted advisor to many of the world's most respected organizations and operate at the Board and senior management level. We value our people and offer a comprehensive benefits package, including 5 days of work in a fast-paced environment, direct work with senior management, rewards and recognition, employee-friendly policies, personal development and training, and health benefits and accident insurance.
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