Content Experience Designer

2 weeks ago

Pune, Maharashtra, India Autodesk Full time
Job Title: Principal Content Designer

Job Summary:

The Principal Content Designer at Autodesk is responsible for crafting engaging content experiences that promote customer knowledge and skill development. This role involves optimizing product experiences to guide users seamlessly through workflows and enhance the learnability of feature-rich software applications.

Key Responsibilities:

  • Craft user-interface text and in-product messaging that meets company standards and guides customers to be successful using Autodesk products.
  • Create long-form instructional content, when needed, to supplement in-product content.
  • Build effective working relationships across teams to develop a strong understanding of customer needs, context, and business objectives, and use that understanding to influence feature design for learnability.
  • Provide expertise in human-centered design, content design, and information architecture to large and/or complex projects.
  • Participate in design and content reviews, and model best practices for giving and receiving feedback, to seek and apply feedback that results in clear, accurate content that meets customer needs.
  • Apply existing content experience patterns, as well as extend and create new patterns when needed.
  • Mentor other content designers in techniques and tools for creating elegant content experiences that meet customer needs and align with business goals.
  • Conduct customer research to validate work and leverage data to guide decision-making.
  • Capture project requirements and other information necessary to estimate content development efforts.
  • Track trends and developments in content design, leveraging and sharing this knowledge to further mature our content design practice.

Requirements:

  • Bachelor's degree, or equivalent work experience, in a related field, such as English, web design, communications, engineering, or product design.
  • 8+ years' experience of developing high-quality, in-product content experiences for software applications.
  • Expert in distilling complex and technical subject matter into clear and concise written, visual, or video content.
  • High level of proficiency using Figma to design content experiences.
  • Skilled in communication and storytelling across a network of peers and stakeholders.
  • Knowledge of using analytics and data to inform decision-making.

Preferred Qualifications:

  • Experience with engineering, manufacturing, industrial design, or related systems.
  • Experience with GitHub and Markdown authoring, markup languages (such as HTML, XML, or DITA XML) and content management systems (CMS).
  • Knowledge of one or more Autodesk software products.

About Autodesk:

Welcome to Autodesk. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. Our culture is built on a foundation of trust, respect, and open communication. We take pride in our commitment to diversity, equity, and inclusion, and we strive to create a workplace where everyone can thrive.

At Autodesk, we believe that everyone deserves an opportunity to succeed. That's why we're committed to creating a workplace that's inclusive, diverse, and equitable. We're proud to be an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

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