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Information Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeKnowledge Full time US$ 9,00,000 - US$ 12,00,000

Transform Information Management

Join a dynamic team to revolutionize the way global colleagues discover, share, and apply critical information.

Explore innovative collaboration platforms, drive automation and AI initiatives, and support cutting-edge knowledge management tools.

Collaborate with cross-functional teams to make knowledge more accessible, actionable, and secure.

Key Responsibilities:

  • Power Daily Operations: Maintain the integrity of our KM tools through hands-on administration and proactive troubleshooting.
  • Champion Best Practices: Research leading approaches for Slack, Confluence, Jira, and other collaboration platforms, then share recommendations to boost efficiency.
  • Support Development of Automation & AI Solutions: Identify repetitive tasks ripe for automation and recommend AI-driven workflows that accelerate knowledge capture and delivery.
  • Collaborate Across Teams: Partner with IT, learning & development, and business stakeholders to gather needs, align on objectives, and deliver tailored knowledge solutions.
  • Document with Clarity: Write clear, concise user guides and process documents that empower page owners and end users to self-serve and contribute effectively.
  • Measure & Improve: Track usage metrics, solicit user feedback, and continuously refine our KM strategy for maximum impact.

Required Skills and Qualifications:

  • ITSM Expertise: Hands-on experience with ServiceNow and SharePoint administration.
  • Platform Savvy: Familiarity with Slack, Confluence, Jira, or similar knowledge tools.
  • Automation & AI Enthusiasm: Keen interest in learning about workflow automation or AI enhancements.
  • Analytical Mindset: Strong problem-solving skills, comfortable interpreting data and translating insights into action.
  • Collaborative Communicator: Exceptional verbal and written communication, thrive in a team setting and build trust quickly.

Our Values in Action:

  • Integrity: Speak up with honest recommendations and follow through on commitments.
  • Intensity: Proactively research new technologies and drive continuous improvements.
  • Innovation: Experiment with automation and AI to streamline knowledge processes.
  • Involvement: Partner across functions to ensure our KM solutions deliver real value.

Benefits and Opportunities:

  • Make Knowledge Work: Deliver tools and processes that help scientists, engineers, and support teams solve problems faster.
  • Grow Your Career: Gain exposure to cutting-edge AI and automation platforms in a fast-evolving space.
  • Inclusive Culture: Thrive in a diverse environment where all backgrounds are welcomed and all ideas are valued.
  • Mission Driven Team: Contribute to a team dedicated to making the world healthier, cleaner, and safer.