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Information Manager
2 weeks ago
Transform Information Management
Join a dynamic team to revolutionize the way global colleagues discover, share, and apply critical information.
Explore innovative collaboration platforms, drive automation and AI initiatives, and support cutting-edge knowledge management tools.
Collaborate with cross-functional teams to make knowledge more accessible, actionable, and secure.
Key Responsibilities:
- Power Daily Operations: Maintain the integrity of our KM tools through hands-on administration and proactive troubleshooting.
- Champion Best Practices: Research leading approaches for Slack, Confluence, Jira, and other collaboration platforms, then share recommendations to boost efficiency.
- Support Development of Automation & AI Solutions: Identify repetitive tasks ripe for automation and recommend AI-driven workflows that accelerate knowledge capture and delivery.
- Collaborate Across Teams: Partner with IT, learning & development, and business stakeholders to gather needs, align on objectives, and deliver tailored knowledge solutions.
- Document with Clarity: Write clear, concise user guides and process documents that empower page owners and end users to self-serve and contribute effectively.
- Measure & Improve: Track usage metrics, solicit user feedback, and continuously refine our KM strategy for maximum impact.
Required Skills and Qualifications:
- ITSM Expertise: Hands-on experience with ServiceNow and SharePoint administration.
- Platform Savvy: Familiarity with Slack, Confluence, Jira, or similar knowledge tools.
- Automation & AI Enthusiasm: Keen interest in learning about workflow automation or AI enhancements.
- Analytical Mindset: Strong problem-solving skills, comfortable interpreting data and translating insights into action.
- Collaborative Communicator: Exceptional verbal and written communication, thrive in a team setting and build trust quickly.
Our Values in Action:
- Integrity: Speak up with honest recommendations and follow through on commitments.
- Intensity: Proactively research new technologies and drive continuous improvements.
- Innovation: Experiment with automation and AI to streamline knowledge processes.
- Involvement: Partner across functions to ensure our KM solutions deliver real value.
Benefits and Opportunities:
- Make Knowledge Work: Deliver tools and processes that help scientists, engineers, and support teams solve problems faster.
- Grow Your Career: Gain exposure to cutting-edge AI and automation platforms in a fast-evolving space.
- Inclusive Culture: Thrive in a diverse environment where all backgrounds are welcomed and all ideas are valued.
- Mission Driven Team: Contribute to a team dedicated to making the world healthier, cleaner, and safer.
