IT Service Management Expert

21 hours ago

Thoothukudi, Tamil Nadu, India beBeeServiceNow Full time ₹ 80,00,000 - ₹ 1,50,00,000
ServiceNow ITSM Expert Wanted

    We are seeking an exceptional ServiceNow ITSM expert to join our team. The ideal candidate will have a deep understanding of ServiceNow's capabilities and experience in implementing and configuring ITSM modules, as well as custom app development.

    Key Responsibilities:

  • Implement, test, configure, and integrate ServiceNow ITSM modules - Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, CSDM.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Develop custom software/app solutions as required through scripting and software development.
  • Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

    Requirements:

  1. At least 3-5 years of ServiceNow ITSM, custom app development experience, configuring ServiceNow ITSM modules, Portal, front-end.
  2. Hands-on developer experience in ITSM, Scoped Application design, Workflow or Flow Designer, Integration Hub, B2B integrations.
  3. Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications, data sources.
  4. Expertise in configuring UI Actions/UI Policy/ ACL/Client Scripts, Business Rules, Inbound Actions. Macros etc. CSS based UX/UI design & development, using Angular based Client-side & Server-side scripts, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  5. Configure Performance Analytics, Reporting & Dashboards.

    Benefits:

  • Competitive salary.
  • Opportunity to work with cutting-edge technology.
  • Collaborative and dynamic work environment.
  • Ongoing training and professional development.

    About Us:

We are a forward-thinking organization dedicated to delivering exceptional service and innovative solutions to our clients.

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