Strategic Product Leadership Role

3 weeks ago

Pune, Maharashtra, India NICE Full time

About NICE

NICE is a leading global company that empowers organizations to excel in their challenges and push the boundaries of innovation.

Job Summary

We are seeking an experienced Product Specialist Leader to join our team, driving product strategy and execution while fostering collaboration between R&D and external functions.

About the Role

  • Define and prioritize product requirements in alignment with PM objectives, ensuring seamless delivery of tailored solutions.
  • Coordinate content prioritization and dependencies with other TPMs, adhering to Division strategy, standards, roadmap, and global prioritization.
  • Support detailed definition of Product Roadmap, incorporating user-centric design principles.
  • Collaborate with architects, R&D, QA, and 3rd-party vendors to understand High-Level design, cross-interface impact, architectural, or non-functional features (FRD), and prepare for Sprint/build planning.
  • Ensure adoption of the right technology as defined by Architect.
  • Makes decisions on usage behavior as part of user stories.
  • Provide support to Customer Support, Professional Services, and Technical Presales teams for Product issues.
  • Deliver technical training to relevant interfaces (Customer Support, Professional Services, and Technical Presales) in coordination with the Training team.
  • Fully owns release aspects: Prioritize R&D tasks, including ongoing support SRs, according to Product Management-defined strategy. Follow up on execution daily, taking direction-altering decisions within the sprint/build. Coordinate internal release activities, designing and reviewing specifications, performance tests, benchmarking, sizing, and escalation to PM in case of conflicts. Define release acceptance criteria.
  • Assist the PM in developing use scenarios for technical users (e.g., non-functional requirements, serviceability).
  • Review, provide feedback, and approve Product deliveries according to acceptance criteria within the area of responsibility.
  • Contribute to technical documentation, training materials, input, review, Release notes, Release notifications.
  • Communicate and coordinate with Professional Services: Patches coordination, support major projects.
  • Ensure availability of a working demo environment.
  • Collaborate with User Experience to ensure product usability.

Requirements and Qualifications

  • 5-8 years of overall IT industry experience.
  • 5+ years of experience working as a Business Analyst/Product Owner for an enterprise-class software company.
  • Proven experience in the Communication Compliance domain.
  • Strong background in Unified Communications platforms or recording – significant plus.
  • Familiarity with Databases, UI design, Microservices, Cloud applications, and Azure Infrastructure.
  • Excellent analytical and problem-solving skills.
  • Extensive experience creating specifications (specifically understanding business requirements) and delivering them to software teams.

Preferred Skills

  • Strong communication and presentation skills (English).
  • Outstanding business and technical writing skills (English).
  • Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
  • Experience in customer-facing positions, ability to manage customer expectations.
  • Experience working in a Global Company, Enterprise Software experience.

What We Offer

You will be joining an ever-growing, market-disrupting, global company where teams comprise the best of the best, working in a fast-paced, collaborative, and creative environment. Every day at NICE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

NICE-FLEX

NICE operates under the NICE-FLEX hybrid model, offering maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face meetings, generating innovation, new ideas, and a vibrant atmosphere.

Reporting into: Manager, Product Management

Role Type: Individual Contributor

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