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Senior Quality Compliance Expert
2 weeks ago
Job Title: Quality Assurance Specialist
The Quality Assurance Specialist plays a critical role in reviewing and ensuring quality standards, processing accuracy, and compliance as per predefined guidelines.
Key Responsibilities:- Collaborate with cross-functional teams to ensure quality compliances and processing accuracy for daily operations.
- Audit population/sample proportion of the processed tickets basis the predefined checklist for the tickets assigned via email, Salesforce, Jit Bit, RAGIC, and other data sources at regular intervals.
- Ensure random audits twice or thrice per month to check documentation around BK Claimants.
- Perform random sample checks on communication sent/received to/from Trustees.
- Accurately review and interpret legal documents especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Build up a quick learning curve to ensure an in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
- Prepare weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and business with requisite analytics & inferences.
- Bachelor's degree in any field preferably in Law/BBA or commerce.
- 2-4 years of experience in a US-based multinational corporation.
- Project management experience or certifications are highly desirable.
- ISO 9001 onwards any such certification is preferable.
- Advanced proficiency in MS Office including Excel & PowerPoint, MS Teams, and Outlook.
- Experience in quality audits of legal documents/email communications.
- Strong data analysis capabilities with an eye for detail to identify errors.
- Exceptional written and verbal communication skills with the ability to derive insights from information provided.
- Analytical problem-solving skills for addressing complex issues.
- Strong problem-solving skills with a solution-oriented mindset.
- Ability to handle confidential information with discretion.
- Strong interpersonal and customer service skills.
- Keen attention to detail anticipating potential challenges and addressing them proactively.
- Familiarity with US legal laws or bankruptcy processes is an advantage.
- Experience in operations or business analysis.
