Daily Operations Manager

4 days ago

Bengaluru, Karnataka, India beBeeProblemSolving Full time ₹ 12,00,000 - ₹ 18,00,000

Job Overview

The ideal candidate will lead daily team briefings to address performance gaps and share critical updates. Additionally, they will manage full-cycle hiring with HR, from sourcing to onboarding. The individual will serve as the primary contact for grievances, ensuring fair and timely resolution.

Key Responsibilities:

  • Manage all escalated customer issues by overseeing their resolution in a timely manner.
  • Strategically approve leave and time-off requests to maintain optimal workforce scheduling and coverage.
  • Lead quality audits of calls and chats to assess performance and uphold exceptional service standards.

Critical Skills:

  • Exceptional problem-solving and conflict resolution skills are essential for this role.
  • The ability to analyze complex data insights and drive business decisions is crucial.
  • Strong communication and interpersonal skills are necessary to excel in this position.

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