Operations Cluster Director

4 days ago


Ghaziabad, Uttar Pradesh, India beBeeManager Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Overview

This position involves managing a defined cluster for a home services provider.

We are seeking an experienced Cluster Manager to oversee operations in a specific region, ensuring smooth daily operations and excellent customer service.

Key Responsibilities:

  • Own operational metrics and service delivery standards.
  • Lead the Operations Team to ensure seamless day-to-day operations.
  • Optimize routing, task allocation, and resource availability to maintain consistent 10-minute service delivery.
  • Monitor performance of service partners and implement coaching, training, or corrective actions as needed.
  • Resolve on-ground escalations promptly and ensure timely resolution of customer issues.
  • Improve operational efficiency through process enhancements, cost control, and workforce planning.
  • Evaluate existing processes for inefficiencies and areas of improvement.

Requirements:

  • Minimum 1 year of relevant experience.


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