
Operations Cluster Director
4 days ago
Job Overview
This position involves managing a defined cluster for a home services provider.
We are seeking an experienced Cluster Manager to oversee operations in a specific region, ensuring smooth daily operations and excellent customer service.
Key Responsibilities:
- Own operational metrics and service delivery standards.
- Lead the Operations Team to ensure seamless day-to-day operations.
- Optimize routing, task allocation, and resource availability to maintain consistent 10-minute service delivery.
- Monitor performance of service partners and implement coaching, training, or corrective actions as needed.
- Resolve on-ground escalations promptly and ensure timely resolution of customer issues.
- Improve operational efficiency through process enhancements, cost control, and workforce planning.
- Evaluate existing processes for inefficiencies and areas of improvement.
Requirements:
- Minimum 1 year of relevant experience.
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