Support Product Analyst

2 weeks ago

Mumbai, Maharashtra, India beBeeData Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description">

About the Role:

You will be working on our support team and spending approximately half of your time in the support queue.

You will collaborate with our product, engineering, and design teams to determine which problems we solve for our customers/internal users and how we prioritize them.

Develop reports on common, impactful trends within the support organization to share with cross-functional teams and illustrate issues and priorities.

Conduct customer research, testing, and product discovery to understand the needs behind your customers' requests.

Key Responsibilities:

  • Gather and analyze data from various sources to extract actionable insights.
  • Use statistical techniques and data visualization to interpret trends and patterns.
  • Identify opportunities for product improvements based on data analysis.
  • Product Performance Evaluation.
  • Monitor key product metrics and performance indicators.
  • Conduct regular evaluations to assess product performance against goals and benchmarks.
  • Identify areas of improvement and recommend strategies for optimization.
  • Market Research.
  • Conduct market research to understand industry trends, customer needs, and competitive landscape.
  • Analyze market data and customer feedback to identify market opportunities.
  • Provide insights on target market segments and potential customer segments.
  • User Experience Enhancement.
  • Collaborate with UX/UI designers to improve the user experience of the product.
  • Conduct user research, interviews, and usability testing to gather feedback on product usability and satisfaction.
  • Recommend enhancements and features to improve user experience.
  • Requirement Gathering.
  • Collaborate with stakeholders to gather and document product requirements.
  • Conduct interviews, workshops, and surveys to understand user and business needs.
  • Translate requirements into clear and actionable user stories or product specifications.

Skills and Qualifications:

  • SQL and Database Knowledge: Proficiency in SQL to extract and analyze data from databases.
  • Adaptability: Flexibility to navigate in a dynamic and fast-paced work environment, adjusting priorities as needed.
  • Attention to Detail: Strong attention to detail to ensure accuracy and precision in data analysis, documentation, and requirement gathering.
  • Previous software and web development experience.
  • Structured Problem Solving Techniques.

  • Production Support

    7 days ago

    Mumbai, Maharashtra, India Nomura Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    If your profile is relevant to below role - you can apply on Exp - 4 to 8 years - Senior Support AnalystRole & responsibilitiesL1 & L2 Production Support for allocated projects in Wholesale Production Services including (but not limited to) batch support, application support, user support, incident management, change management and automation initiatives as...

  • Sought: Business Product Analyst

    2 weeks ago

    Mumbai, Maharashtra, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

    About our OpportunityWe are seeking an experienced Product Analyst to join our team. As a Product Analyst, you will be responsible for providing analytical and technical expertise to support the development of new products and services.

  • Application Support Analyst

    1 week ago

    Mumbai, Maharashtra, India 86400 (An initiative by Mobileware Technologies) Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    About the role:Broad Responsibilities:The Application & Systems Analyst is responsible for technical issues and works collaboratively with software development, and quality teams, to facilitate problem solving. This is a hands-on role and as a Sr. Application & Systems Analyst you will be responsible for implementing and documenting support processes,...

  • Technology Product Support, Aladdin Client Experience, Analyst

    4 days ago

    Mumbai, Maharashtra, India BlackRock Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Technology Product Support, Aladdin Client Experience, AnalystLocation:Mumbai, MaharashtraTeam:Client ServiceJob Requisition #: R255671Date posted: Sep. 18, 2025

  • Production Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Signature Products Group Full time

    Production Analyst Location: Mumbai We're looking for a Production Analyst to turn data into action If you enjoy digging into numbers, spotting trends, and making processes faster, smarter, and more cost-efficient, this role is for you. What you'll do: Track order status, manage T&A calendars, and resolve issues proactively. Review...

  • Product Technical Analyst

    1 week ago

    Mumbai, Maharashtra, India Zycus Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

  • Product Technical Analyst

    8 hours ago

    Mumbai, Maharashtra, India Zycus Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

  • It Support Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Enermech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced IT Support Analyst to join our team in Mumbai. This role requires expertise in desktop support, including computer hardware, software, and peripherals. The IT Support Analyst will handle daily IT support requests, manage the helpdesk system, and contribute to longer-term IT projects. The role offers opportunities to work...

  • Product Analyst

    11 hours ago

    Mumbai, Maharashtra, India CODERS BRAIN TECHNOLOGY PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Job SummaryWe are seeking a detail-oriented and collaborative Product Analyst to support website enhancements, IT operations, and data-driven product improvements. The ideal candidate will play a key role in planning, prioritizing, and executing website updates, ensuring optimal performance, and collaborating with cross-functional teams to deliver seamless...

  • Junior Product Analyst

    8 hours ago

    Navi Mumbai, Maharashtra, India Sciative Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As a Product Analyst, you will play a crucial role in understanding and gathering business requirements from our clients and effectively communicating them to our technical team for successful implementation. The Product Analyst will be responsible for conducting market research, analysing product performance data, and providing valuable insights to support...