Career Advancement Opportunities

1 week ago


Gulbarga, Karnataka, India beBeeHelpDesk Full time ₹ 10,00,000 - ₹ 18,00,000

As a Help Desk Technician, you will play a crucial role in supporting the wider business with reporting, testing and maintenance of software, and implementing IT systems and applications.

The ideal candidate will have previous help desk experience and excellent interpersonal, communication skills, and phone etiquette. They will also possess enthusiasm for helping others and excellent English speaking skills.

Key Responsibilities:

  • Support the wider business with reporting, including testing and maintenance of software and implementing IT systems and applications.
  • Administer and support various systems such as Windows Server and Linux OS.
  • Ensure all tickets worked include problem, solution, end user, initiation time, completion time, and end user satisfaction.
  • Maintain systems and processes within IT.
  • Assist the help desk function of the wider group.

Essential Skills:

  • Previous helpdesk experience.
  • Excellent interpersonal, communication skills, and phone etiquette.
  • Enthusiasm for helping others.
  • Excellent English speaking skills.
  • Windows Server (all versions).
  • Microsoft Exchange.
  • Linux OS.
  • Remote Support.
  • Experience with SQL.
  • Good understanding of Networks (DHCP, DNS, etc).
  • Fortinet experience desirable but not necessary.

Benefits:

This is a senior role that reports directly to the IT Manager, providing opportunities for career growth and development.

Please apply if you have the right skills and certifications.



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