Affluent Client Experience Manager

5 days ago

Bengaluru, Karnataka, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description">

The primary focus of the role is to ensure that the team delivers exceptional service, meeting the needs and expectations of affluent clients. This involves guiding the team in offering personalized banking solutions, ensuring client satisfaction, and achieving key performance indicator (KPI) metrics.

">Key Responsibilities:">
  • ">
  • Strategy and Planning:">
    • ">
    • Develop and implement seamless onboarding processes for new-to-bank clients through welcome calling and channel activation.">
    • Migrate mapped customers to self-help channels for effortless transactions.">
    • Increase product penetration through curated client engagement plans.">
    ">
  • Policies, Processes & Procedures:">
    • ">
    • Work closely with the Branch Leadership team to ensure 100% client coverage and enhanced servicing by Service Relationship Managers (SRMs).">
    • Ensure timely adherence of account instructions, account opening, complaints, and requests for mapped clients.">
    • Provide efficient servicing of affluent walk-in clients with no complaints.">
    • Monitor and track customer Net Promoter Score (NPS) scores of SRMs.">
    ">
  • People Management:">
    • ">
    • Lead and manage a team of Affluent Service Relationship Managers, ensuring high performance and adherence to service standards.">
    • Monitor and drive team performance against Goalsheet KPIs, providing coaching and support to enhance results.">
    • Recruit and train Affluent Service Relationship Managers.">
    ">

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