Customer Experience Advocate

1 day ago


Meerut, Uttar Pradesh, India beBeeResolution Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Customer Experience AdvocateWe are seeking an experienced professional to join our team as a Customer Experience Advocate. In this role, you will be responsible for ensuring effective resolution of customer queries and feedback.Responsibilities:
  • Timely and effective resolution of customer queries and complaints.
  • Ownership of assigned cases to ensure issues are resolved to the customer's satisfaction.
  • Collaboration with dependency teams and confident interaction with management/leadership.
  • Writing detailed reports on escalations/customer feedback to leadership/management.
  • Adherence to Standard Operating Procedures (SOPs) and compliance requirements.
  • Acting as a voice of the customer and providing insightful feedback to internal teams on improvement areas.
Requirements:

A champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.

2+ years of experience in customer support at a leading B2C organization.

1+ years of experience in L3 / CEO / Social Media escalations role.

Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a bonus).

Working knowledge of MS Excel / Google Sheets preferred.

Hands-on experience with ticketing tools (e.g., Freshdesk).

Proven track record of containing and resolving highly complex escalations.

Why Join Us?
  • A fast-growing, innovative environment where you can make a tangible impact in the construction tech industry.
  • Lead a high-impact category in one of the fastest-growing construction tech startups.
  • Collaborate with top clients or brands and shape the future of construction.
  • Accelerate your career in a leadership role with immense growth potential.


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