Technical Business Solutions Architect

22 hours ago

Thiruvananthapuram, Kerala, India beBeeSolution Full time US$ 85,000 - US$ 1,25,000

Job Title: Technical Business Analyst

About Us

We empower organizations to improve customer engagement and better understand their customers. Our solutions are easy to use and implement, giving organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

The Role

We're looking for a technical business systems analyst who can turn Atlassian products into a seamless workplace platform.

Key Responsibilities:

  • Integrate Jira and Confluence with Slack, GitHub, and other SaaS tools using APIs, marketplace apps, and automations.
  • Curate and govern plug-ins, ensuring performance, security, and measurable ROI.
  • Design dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
  • Champion change management, crafting communication plans, delivering live training, and publishing self-service content that drives enthusiastic uptake.
  • Define and audit permission models balancing collaboration, privacy, and compliance requirements.
  • Upskill the Global Service Desk team to scale end-user support.
  • Optimize performance by removing unused objects in Jira (Workflows, custom fields, etc).
  • Support content management best practices in Confluence—audit spaces, coach owners, and archive stale content.

Requirements

The ideal candidate should have:

  • 6+ years administering Jira and Confluence and AI-driven automation features, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users.
  • A proven record leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks.
  • Strong integration skills with REST APIs, webhooks, and scripting (e.g., Python, Node.js).
  • Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery.
  • Polished communication and facilitation skills—comfortable presenting to executives, guiding power users, and supporting frontline teams.
  • PASSION FOR EXPERIMENTATION, CONTINUOUS IMPROVEMENT, AND SIMPLIFYING COMPLEX PROCESSES.
  • Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams.

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