Director of Training and Capacity Building

4 days ago

Vizag, Andhra Pradesh, India beBeeDevelopment Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Training and Development Professional

Job Overview:

This role is accountable for designing, implementing, and overseeing training programs across multiple properties to ensure consistent service excellence, operational efficiency, and brand alignment.

  • Develop core training programs for onboarding, brand standards, guest service, compliance, and operations across all assigned hotels.
  • Customize training content to reflect the needs and culture of each property while maintaining brand consistency.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure uniformity in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.

Key Responsibilities (continued):

  • Analyze performance data, guest feedback, and quality audit scores to identify training gaps and improvement areas.
  • Design targeted learning solutions based on business objectives and performance outcomes.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques, team engagement, and performance management.

Additional Responsibilities:

  • SUPPORT succession planning by identifying internal talent and preparing them for future roles.
  • Ensure all team members are trained in mandatory programs including health & safety, security, compliance, and brand-specific training.
  • Partner with brand corporate training teams to roll out new initiatives and ensure adherence to standards.
Qualifications:

Bachelor's degree in Human Resources, Hospitality Management, or related field (preferred).

Minimum 3-5 years of experience in a training role within the hospitality industry, with multi-property exposure preferred.

Experience with Learning Management Systems (LMS), e-learning platforms, and instructional design is an asset.

Skills & Competencies:

Strong presentation, facilitation, and communication skills.

Ability to design engaging and impactful training content.

High level of organizational and project management skills.

Culturally sensitive with the ability to work across diverse teams.

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