Chief Operations Manager

1 month ago

Varanasi, Uttar Pradesh, India ADP Full time
Job Summary

We are seeking a strategic and results-driven Chief Operations Manager to lead our Retirement Services team in Hyderabad. This is a challenging role that requires strong leadership, operational expertise, and client engagement skills.

About the Role

The successful candidate will be responsible for developing and leading day-to-day operations of key strategic teams within our One SBS India portfolio. This includes driving associate and client engagement, ensuring operational excellence through KRA/SLA adherence, and fostering a culture of innovation and continuous improvement.

This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins.

Key Responsibilities
  • Deliver business goals for the respective business functions.
  • Collaborate with stakeholders on initiatives like Associate Engagement, Client Engagement, Dashboards, Career Progression, sharing of best practices, and campus recruitment.
  • Lead efforts to achieve world-class service and operational excellence, with a focus on continuous innovation and process improvements.
  • Establish and maintain appropriate structures and responsibilities to achieve business objectives.
  • Continuously evaluate results to meet performance objectives and adjust strategies accordingly.
Managerial Responsibilities
  • Manage a team of leaders and frontline leaders, with 6 to 8 or more direct reports as the business grows.
  • Use strategic objectives to set performance parameters and ensure the team's success.
  • Ensure on-time delivery with best-in-class quality and productivity standards, supported by strong quality systems for reporting and evaluation.
  • Actively identify modernization opportunities and improve collaboration with onsite teams / GPT / GETS.
  • Maintain a relentless focus on enhancing associate and end-user experience.
Individual Skill Set
  • Strong planning, organizational, and interpersonal skills.
  • Excellent presentation skills, both verbal and written.
  • Proven ability to manage multiple projects and relationships simultaneously.
  • Demonstrated capability to lead operations in achieving client satisfaction, associate engagement, and performance management.
  • End-to-end thinking to improve customer experience.
  • Ability to take calculated risks, take decisive actions, and adopt a data-driven approach to work.
  • Sound judgment and ability to foster teamwork, resolve conflicts, and drive convergence.
  • Knowledge of tools and techniques for gaining cooperation and support.
  • Ability to work effectively in a matrix structure and as part of a team.
  • Willingness to work in night shifts supporting US time zones.
What We Offer

We offer a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, depending on experience, plus additional benefits and incentives.

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