
Visionary Leader
6 hours ago
About Entelect Techsol LLP is a forward-thinking company that specializes in scalable, technology-driven operations combining efficiency, innovation, and human expertise to deliver exceptional customer experiences.
As a Managing Partner at the firm, you will play a pivotal role in shaping the strategic direction, operations, and growth. This role requires leadership, industry expertise, and a commitment to ensuring aligned interests with the company's vision and long-term growth.
Key Responsibilities:- Define and drive the overall business strategy to grow the BPO and AI-driven service portfolio.
- Expand client base across industries, develop partnerships, and introduce new revenue streams.
- Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
- Oversee profitability, budgeting, investments, and ensure sustainable growth.
- Contribute capital investment and take an active role in financial decision-making.
- Collaborate with other partners, ensure transparent reporting, and uphold governance standards.
- Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
- Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.
- 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
- Strong record in scaling operations, client acquisition, and managing service delivery.
- Expertise in P&L management, business expansion, and capital allocation.
- Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
- Excellent interpersonal, negotiation, and leadership skills.
- Entrepreneurial and partnership-oriented mindset.
- Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
- Visionary leader capable of anticipating trends and steering the firm strategically.
- Strong governance and ethical standards, with a focus on transparency and accountability.
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