
IT Operations Professional
6 days ago
As a Windows Operations Specialist, you will provide high-quality operational support and issue management for client's windows-based end-user environment.
- Proactive Monitoring & Analytics: Leverage telemetry to detect issues early and improve the end-user experience.
- Incident and Problem Management: Triage and resolve issues efficiently; contribute to root cause analysis and long-term fixes.
- Operational Task Execution: Handle windows OS patching, compliance enforcement, and technical debt remediation.
- Automation Support: Drive automation in alerting, escalation, and issue resolution with collaboration from engineering teams.
- Cross-Functional Contributions: Support security risk management, application control, asset management, and AI-based automation initiatives.
Required Skills:
- Strong expertise in Microsoft windows ecosystem: Intune, Entra ID, SCCM, AD.
- Proficiency in PowerShell, and familiarity with Bash or Python scripting.
- Experience with digital experience monitoring (e.g., Aternity, Endpoint Analytics).
- Solid grasp of incident/problem management best practices.
- Awareness of security compliance and endpoint risk management.
Preferred Qualifications/ Skills:
- Effective technical troubleshooting and diagnostics.
- Strong documentation skills (SOPs, knowledge articles).
- Familiarity with AI Copilots or virtual agents for automation workflows.
Securing your future is our top priority. You'll receive competitive compensation and benefits to ensure your stability and success.
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