Lead Technical Architect

2 days ago

Thiruvananthapuram, Kerala, India beBeeInfrastructure Full time ₹ 15,00,000 - ₹ 25,00,000
Job Description

At our organization, we believe that our clients have the power to change the world and achieve great things. To support this, we need a skilled Systems Engineer who can help us remove complexity and improve operations.

We're committed to building a culture where our people can come together and take action. As a Systems Engineer, you'll play a key role in our IT Operations Department, working on regional coverage to make a significant impact.

Your responsibilities will include:

  • Acting as a point of escalation for daily operational issues for IT Infrastructure
  • Overseeing operational tasks and ensuring proper documentation is maintained
  • Working closely with the business for any changes or requests for new services
  • Providing support in solving incidents, service requests and problems
  • Executing resolution of all incidents and problem enquiries
  • Ensuring continuity in service provision and restoring required service in case of disruption
  • Managing third-party vendors for incident management through to resolution
  • Checking technical conditions of IT equipment and landscape
  • Building/provisioning IT hardware (Servers, Storage etc.)
  • Maintaining & updating systems periodically as required by vendors, compliance or lifecycle management
  • Monitoring and reporting on the system's performance and taking corrective action when necessary
  • Providing reporting on an ad-hoc basis
  • Supporting internal office moves, if required
  • Keeping up-to-date documentation and tasks for audit purposes
  • Playing an active role in IT Infrastructure-related projects, when needed
  • Acting as a 1st line support on the Infra team and establishing good relationships with members of 2nd and 3rd line support groups
  • Actively participating in information and knowledge sharing within the team
Required Skills and Qualifications

To be successful in this role, you'll need to have:

  • A general good working knowledge of Active Directory, Windows Server OS (2012 and higher version), Virtualization – Hyper-V, VMWARE, Server hardware - Dell, HP, Storage Devices - Nimble / Alletra, Office 365 / Exchange server Management, Mimecast, OKTA, etc.
  • Experience of working in a Service Desk environment operating within an ITIL framework within a similar position or within the IT sector
  • Excellent attention to detail and strong written and verbal communication skills
  • The ability to prioritise, organise, and multitask whilst working in a busy environment
  • 8-10 years of IT experience in a similar role of IT Infrastructure management, Wintel Admin
Benefits

As a Systems Engineer, you'll be part of a dynamic team that values collaboration and innovation. You'll have the opportunity to work on a wide range of projects, develop your skills and expertise, and contribute to the success of our organization.

Others

This is a fantastic opportunity to join a leading organization and take your career to the next level. If you're passionate about technology and want to make a real difference, we encourage you to apply for this exciting role.

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