
Insurance Quality Assurance Position
4 days ago
We are seeking an experienced Quality Assurance Specialist to join our team. This role is responsible for conducting quality reviews and audits, identifying risk trends, and driving process integrity.
Key Responsibilities:
- Conduct monthly quality reviews and audits to ensure compliance with process SOPs and guidelines.
- Validate data accuracy, completeness, and alignment with business and regulatory standards.
- Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
- Document QA findings and maintain accurate quality logs and reports.
- Provide timely feedback to BPO vendor partners and support capability uplift.
- Participate in calibration sessions with onshore counterparts and BPO QA teams.
- Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
Qualifications & Experience:
- Bachelor's degree in commerce, business administration, or a related field.
- 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
- Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
Requirements:
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and reporting tools.
- Ability to work independently and manage multiple audits with tight timelines.
Preferred Experience & Work Hours:
- Background in shared services or BPO environments with experience as a Quality Auditor of global insurance back-office processes.
- Experience working as QA in BPO vendors teams.
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