Customer Service Problem Solver

2 days ago


Hubli, Karnataka, India beBeeProblem Full time ₹ 21,71,000 - ₹ 26,14,500
Job Overview

The Integration & Support Manager plays a pivotal role in driving major missions forward. As a key member of the team, you will be responsible for resolving complaints within defined SLAs, analyzing recurring complaint patterns, and collaborating with ground operations and tech teams to implement root-level solutions.

Key Responsibilities:
  • Resolve customer complaints promptly, ensuring 24/7 team availability and maintaining high-quality service levels.
  • Analyze recurring complaint patterns to identify key attributes and collaborate with teams to implement effective solutions.
  • Reduce resolution times by improving processes and developing mechanisms to identify potential escalations early.
  • Prepare detailed Root Cause Analyses (RCA) for unique or complex cases, driving necessary changes across the value chain.
  • Compile and share daily, weekly, and monthly insights with senior management, highlighting trends, challenges, and improvements.
Requirements:
  • A high level of commitment, availability, and accountability is required.
  • Courage to pinpoint problems and effectively communicate to stakeholders, drive changes.
  • At least 5 years of experience in a relevant role, preferably in ecommerce, quick commerce, or food aggregator.
  • Strong project management skills, excellent data analysis skills, and outstanding communication skills are essential.


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