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Oracle Support HCM System Expert

1 month ago

Noida, Uttar Pradesh, India Technip Energies Full time

About Technip Energies

At Technip Energies, we strive to make tomorrow better. With approximately 15,000 talented professionals, we are a global leading engineering and technology company with a clear vision to accelerate the energy transition.

Global Business Services India

We are continuously seeking ways to improve efficiency, quality, customer focus, and cost competitiveness. The Global Business Services (GBS) organization plays a key role in executing this strategy by standardizing processes and centralizing services.

Our Vision: A customer-focused, cost-efficient, innovative, and high-performing organization that drives functional excellence.

GBS provides streamlined and consistent services to our internal customers in Finance and Accounting, Human Resources, Business Functional Support, Procurement, and Legal. Our services align with our global organization, enabling us to focus on business strategy and priorities.

GBS maintains continuous improvement plans to enhance our customer-oriented service culture.

About the Job

We are currently looking for a HCM Support Analyst to join our team based in Noida.

Job Purpose

The Analyst will be responsible for 1st/2nd line support of Oracle Cloud Fusion, a techno-functional role requiring both functional and technical expertise to work within a controlled IT environment with a 3rd party managed service partner.

You will engage with stakeholders across the organization to resolve issues.

Main Accountabilities

  • Responsible for providing incident resolution, change input, and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional levels.
  • Provide resolution of all functional incidents within the Fusion application and on Core HR, Talent, Compensation and Benefits, ORC, and interfaces to third-party applications.
  • Coordinate technical tasks and deliverables for Fusion Application and related technology projects.
  • Document resolutions to promote knowledge sharing for the team and customers.
  • C-coordinate testing with end-users and or global teams.
  • Understand and follow Change Control Requirements.
  • Validate and resolve all incidents or determine if they are required to be escalated to the chosen program or other Partner for external support or other interface support teams (either internal or external).
  • Work with SOX, Internal Controls, and audit support teams as needed to meet audit requirements ensuring that regulations and change management requirements are met.
  • Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures.
  • Identify solutions for streamlining business processes in Fusion Application to meet business needs, including functional setups, personalizations, interfaces, customizations, extensions, and reports.
  • Participate as a technical/Functional contributor on Fusion Application projects to be delivered on time, within budget, and with high quality, including our planned enhancement program.
  • Actively Participate in weekly Global Team meetings on current issues and escalations.

Works under close supervision in execution of the following activities

  • Following instructions for carrying out scheduled activities, ensuring quality adherence.
  • Prioritization and triage of service requests & incidents to determine how they should be treated.
  • Monitoring the service request & incident queues and escalating to manager as appropriate.
  • Documentation maintenance, local and group.
  • Communication announcements.
  • Assist with P1 monitoring and escalations.
  • Providing reporting to underpin SLAs.
  • Responding appropriately to system failures.
  • Level 1 & Level 2 analyze & troubleshooting of application tasks as directed.
  • Monitor & resolved workflow errors for certain ERP processes.
  • Onboarding activities as required by each region.
  • Updating of 3rd party tools.
  • Run or assist with Ad-hoc projects as required.
  • Other duties as directed by the Support Manager & Global ERP Support and Operations Manager.

Additional Information

Required for position:

  • Solid customer service/client-facing experience.
  • Experience in Core HR, Talent, and Compensation and Benefits.
  • Experience in Integration of Core HR with various upstream or Downstream applications.
  • Experience in supporting Compensation Campaign, Performance Appraisal campaigns, and Bonus Campaigns.
  • Understanding of Payroll process.
  • Understanding of Data Confidentiality and Sensitivity.
  • Experience in Security Design.
  • Experience with multiple Technologies such as: SQL, Workflow, Data Loader.
  • Understanding of external interfacing.
  • Incident Management system.
  • Working in a controlled release environment using change management tools.
  • Experienced in creating documentation.

Preferred:

  • Degree.
  • ITIL qualification.
  • Advanced Oracle Fusion qualifications.
  • Experience with the following technologies such as: Alerts, BI Publisher, ADI, API.
  • Experience is producing incident resolution documentations.
  • Experience working in a SOX Compliant organisation.
  • Sound planning, time-management & communication skills.
  • Ability to learn quickly, pick up new techniques & principles & implement them appropriately.
  • Enjoy working in a fast-paced environment where priorities can change often, therefore the ability to work in a self-directed fashion adjusting priorities as required.
  • Strong Customer Service ethic and presentation.
  • Show strong initiative, proactive, and persuasive.
  • Flexible working hours during peak business periods.

Estimated salary for this position is around $80,000 - $110,000 per annum, depending on location and experience.