Senior Microsoft Teams Administrator

2 weeks ago


Hyderabad, India Evoke HR Solutions Full time
Job Title: Senior Microsoft Teams Administrator

About the Role:

As a Senior Microsoft Teams Administrator at Evoke HR Solutions, you will play a critical role in managing and configuring Microsoft Teams environments to meet business requirements. The ideal candidate should have a strong background in administration, Cisco WebEx Unity, and voice project management. This role requires flexibility, the ability to work independently and collaboratively, and the capacity to troubleshoot user call quality issues. Key Responsibilities:

- MS Teams Administration: Manage and configure Microsoft Teams environments according to business requirements.
- Cisco WebEx Unity: Hands-on experience with Cisco WebEx Unity for voice solutions and collaboration.
- Voice Projects: Oversee voice-related projects, including implementation and troubleshooting.
- Call Quality Troubleshooting: Use diagnostic tools and the Call Quality Dashboard to troubleshoot user call quality issues.
- Reports Management: Generate and manage reports from the Microsoft Teams Admin Center.
- Additional Requirements:
- Strong troubleshooting and diagnostic skills.
- Project management experience including tracking, collaboration, meetings, and vendor management.
- Ability to work extended hours based on project needs.

Requirements:

- Experience: 5 to 8 years in MS Teams administration, voice projects, and troubleshooting.
- Technical Expertise: Strong hands-on experience with MS Teams and Cisco WebEx Unity.
- Proficiency in managing PSTN, SBC, and emergency services provisioning.
- Familiarity with the Call Quality Dashboard and Teams Admin Center.
- Soft Skills: Dynamic, adaptable, and able to work under pressure.

About Evoke HR Solutions:

Evoke HR Solutions is a company that values collaboration and innovation. As a Senior Microsoft Teams Administrator, you will be part of a team that strives to deliver exceptional results and provide exceptional experiences for our clients.
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