Medical Services Specialist

7 days ago

Bengaluru, Karnataka, India beBeeHealthcare Full time ₹ 3,60,000 - ₹ 4,20,000

Job Title: Medical Care Coordinator

Job Description

The role of a Medical Care Coordinator plays a vital part in delivering quality patient care. As the primary point of contact, you will be responsible for interacting with patients and on-ground medical teams to ensure appointments and related tasks are fulfilled.

This includes receiving and answering calls, WhatsApp messages, and emails from patients and stakeholders, understanding their needs and developing strategic care plans, scheduling appointments as per protocol, maintaining accurate patient data, providing information about our services, guiding them through medical administrative protocols, checking and verifying patient medical records, handling complaints and queries professionally, ensuring patient feedback protocol adherence, and engaging in continued patient care and customer engagement activities.

Patient Side Responsibilities
  • Receiving and answering calls, WhatsApp messages, and emails from patients and stakeholders
  • Developing strategic care plans to meet patient needs
  • Scheduling appointments as per protocol and maintaining accurate patient data
  • Providing information about our services to patients
  • Checking and verifying patient medical records
  • Handling complaints and queries professionally
  • Ensuring patient feedback protocol adherence
  • Engaging in continued patient care and customer engagement activities
Company Side Responsibilities
  • Coordinating with the on-ground medical team for patient appointments and requirements
  • Coordinating with service partners for patient requirements
  • Ensuring prescription and reports are correctly uploaded on the backend app
  • Sharing reports and documents with patients in a timely manner
  • Monitoring patient life cycles and taking necessary action when needed
  • Liaising with accounts team for timely payment settlement by patients
  • Maintaining proper data sheets and providing feedback
Requirements
  • Bachelor's degree in medicine (MBBS, Dentistry, Physiotherapy, Pharmacy, Nursing, Ayush, Homeopathy)
  • Additional MBA/MHA in Healthcare Management
  • Minimum one year of experience in patient care management
  • Excellent communication skills in English and basic Hindi and one south regional language

This is an excellent opportunity to work in a high-pressure environment while ensuring that all appointments and related tasks are fulfilled. The ideal candidate will have exceptional client interaction skills, empathy, problem-solving, escalation handling, and advanced interpersonal, inter- and intra-team collaboration skills.

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