
Security Technology Specialist
2 days ago
Job Title: System Support Specialist
Job Type: Full-time position within the Corporate Security & Investigations team
Location: Global, with a base in Bangalore
Function: SecTech
The System Support Specialist is responsible for maintaining and configuring software and hardware related to Access Control and CCTV systems. This individual will serve as the primary point of contact for all security technology-related issues and outages.
Key Responsibilities:
- Technical Product Support: Provide configuration support for Access Control and CCTV systems, troubleshoot software and hardware issues, and offer remote assistance to internal clients on system configuration.
- Application Server Support: Install and configure security system applications on servers, monitor application services hosted on servers 24x7, and escalate unresolved issues to relevant internal teams.
- Additional Responsibilities: Respond promptly to emergency service calls, involve team members to establish best practices/decisions, act independently as required, report to senior management, and participate in departmental meetings.
Requirements:
- Knowledge, Skills, and Abilities:
- Experience with Access Control and CCTV systems, CCURE 9000 and CCURE GO software, enterprise CCTV systems like Intellicene, Windows Server Operating systems, and PowerShell programming.
- Excellent problem-solving skills, analytical thinking, technical trouble shooting, reverse engineering skills, excellent verbal and written communication skills, and motivated self-starter ability.
- Qualifications:
- Engineering degree in Electronics or Computer Science, or equivalent qualification.
Working Hours:
Staff members work in shifts, including night shifts, with a daily schedule of 9 hours over 5 days.
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