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Senior Front Desk Coordinator

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Pune, Maharashtra, India beBeeAssistant Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Front Desk Assistant Manager


Job Summary:
  • This is an entry-level management role responsible for assisting with the successful completion of daily shift requirements.
  • The Front Desk Assistant Manager will oversee front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
  • The ideal candidate will focus on achieving guest and employee satisfaction while operating within established standards.

Key Responsibilities:
  1. Support Management of Front Desk Team:
    1. Lead, influence, and encourage team members using strong interpersonal and communication skills.
    2. Demonstrate honesty/integrity; lead by example.
    3. Build mutual trust, respect, and cooperation among team members.
    4. Support day-to-day operations, and steps in during employee absences.
    5. Coaches, counsels, and encourages employees.
    6. Handles employee questions and concerns.
  2. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:
    1. Manage day-to-day operations ensuring quality standards and customer expectations are met.
    2. Develop specific goals and plans to prioritize work.
    3. Handle complaints, disputes, and conflicts.
    4. Participate in department meetings and communicate clear goals.
    5. Strive to improve service performance and maximize room revenue.
  3. Ensuring Exceptional Customer Service:
    1. Provide services that exceed customer expectations for satisfaction and retention.
    2. Improve service by understanding guest needs and providing individual coaching.
    3. Empower employees to provide excellent customer service within guidelines.
    4. Handle guest problems and complaints, escalating as necessary.

Requirements:
  1. High school diploma or GED; 2 years' experience in guest services, front desk, or related professional area.
  2. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Benefits:
  • Competitive salary.
  • Opportunities for career growth and advancement.
  • A collaborative and dynamic work environment.