Experienced Painting Operations Manager Wanted

3 days ago

Kannur, Kerala, India beBeePainting Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Home Painting Services Manager

Overview:

We are seeking a highly motivated and experienced Sr. Manager to join our team.

This role will be responsible for overseeing the Sales & operations of Home Painting Services for specific regions, including the development and implementation of Standard Operating Procedures (SOPs), driving business growth, and ensuring smooth and efficient execution of Painting Projects for individual Home Buyers.

The ideal candidate will have a strong background in managing service operations, a passion for quality, and a strategic approach to business development.

Key Responsibilities:
  1. Operations Management:
  • Lead and manage day-to-day operations of Home Painting Services.
  • Develop, document, and implement SOPs for painting projects, ensuring consistency, quality, and efficiency.
  • Continuous tracking of SOPs implemented, and reporting by the Field Team.
  • Monitor Project Timelines, Pricing, and Quality Standards to ensure services are delivered to clients' satisfaction and in line with expectations.
  • Oversee/engage with Painters and Contractors, ensuring the process implemented is relevant and adopted by them.
Business Development & Strategy:
  • Identify opportunities for business expansion and growth within the home painting services market.
  • Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
  • Build and execute campaigns to drive referrals.
  • Collaborate with the sales and marketing teams to create promotional materials and campaigns that highlight the value of the services.
Quality Control & Customer Satisfaction:
  • Closely Monitor Net Promoter Score (NPS), and ensure right actions are taken towards consistent improvement of NPS.
  • Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
  • Resolve any customer complaints or issues swiftly and professionally.
Training & Development:
  • Organize training sessions for Managers and Associates to ensure that the team is well-versed in Internal Practices & SOPs, current industry best practices, new products, and safety standards.
  • Evaluate the performance of team members and provide constructive feedback to improve service quality.
Financial Management:
  • Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
  • Monitor and report on key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability.
Health & Safety Compliance:
  • Ensure all painting services are carried out in compliance with health and safety regulations.
  • Educate and enforce safety protocols for the team, ensuring a safe working environment for all involved.

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