IT Infrastructure Operations Director

2 days ago

Gurgaon, Haryana, India Lancetech solutions Full time
Job Title:

Technical Lead IT Infra Support

We are seeking a highly experienced Technical Lead to join our team in Gurugram, India. This is a hybrid work mode position that requires working on US EST night shifts.

About the Role:

Lancetech Solutions is looking for an exceptional IT Infrastructure Operations Director who can lead our team in delivering high-quality services. The successful candidate will be responsible for managing day-to-day IT infrastructure operations and escalations, ensuring process alignment.

  • Support day-to-day IT infrastructure operations and escalations.
  • Act as the process owner of Level 2 Support and escalations (40%).
  • Manage and lead Datacenter operations activities.
  • Perform life cycle management of datacenter equipment.
  • Coordinate with respective vendors and stakeholders (20%).
  • Identify gaps and improvement areas.
  • Propose and implement corrective measures.
  • Organize and prioritize workload.
  • Maintain documentation of new technical transitions and processes, ensuring knowledge transfer to the team (10%).
  • Prepare management reports and dashboards to track critical KPIs (10%).
Requirements:

The ideal candidate should have:

  • 8+ years of professional experience in IT Infrastructure Operations and Production Support environment.
  • Experience in leading technical transitions, solutioning, data center consolidations, large-scale enterprise systems integration, IT Strategy and Management, IT Transformations, Cloud Architecture, and migrations.
  • Strong hands-on experience in managing Active Directory, DNS, DFS, DHCP, and Microsoft 365.
  • Strong troubleshooting skills in managing Windows/Linux servers performance issues and health checks.
  • Good hands-on experience on Nutanix HCI, AHV, VMWare, and Citrix Xendesktop VDI virtualization technologies.
  • Strong administration and troubleshooting skills on SSO, Okta, Microsoft MFA.
  • Hands-on experience in patching and updating windows OS environment using MS Intune and WSUS servers.
  • Work with Security team to fix vulnerabilities identified in systems and applications.
  • Strong understanding of Datacenter architecture, Virtualization, Storage, Network links LAN/WAN, firewalls, routers, switches, and interfaces.
  • Should be able to perform BCP and DR solutions.
  • Experience in automation tools like Ansible, Chef, Puppet.
  • Facilitate investigation of complex technical issues, work with vendors if needed, and evaluate RCA's.
  • Should have experience on monitoring tools like SolarWinds, Nagios, Datadog to monitor IT Infrastructure and services.
  • Have administration knowledge on Cloud models like Azure and AWS.
  • Strong understanding in ITIL Processes i.e. Incident/ Problem/ Change/ Event Management.
  • Self-motivated, able to prioritize and execute tasks in a high-pressure environment.
  • Consistent track record in bringing innovative ideas and its implementation to improve the overall effectiveness of IT Operations.
  • Advanced proficiency with MS Office Tools, Service Now, Reporting.
  • Good communication and interpersonal skills.

Estimated Salary: $120,000 - $150,000 per annum

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