
Training Specialist
7 days ago
This role is responsible for delivering high-quality training programs to new hires, focusing on soft skills and negotiation techniques. The ideal candidate will have excellent communication skills, analytical abilities, and experience with MS Excel.
Key Responsibilities
- Conduct comprehensive training sessions for new hires, incorporating soft skills and negotiation training.
- Collaborate with Quality and Operations teams to identify, assess, and implement process improvement plans.
- Develop and execute training tasks and assignments as required.
- Provide regular feedback to team members on their performance and progress.
- Document feedback and track call quality across teams.
Requirements
- Strong communication and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in MS Excel.
- Ability to multitask and prioritize tasks effectively.
Preferred Skills
- Customer Service.
- Good analytical skills.
- Excellent data representation skills.
- Expertise in MS Excel.
- Time Management.
- Ability to multi-task.
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