Frontend Support Team Lead

5 days ago

Udaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a Support Frontend Lead who possesses strong technical and communication skills, with proven experience in handling support tasks, frontend issue resolution, and leading a small team. The ideal candidate should be proficient in HTML5, CSS3, jQuery, and WordPress, and capable of managing a ticketing system efficiently.

The successful applicant will be responsible for understanding, analyzing, and prioritizing frontend-related support tickets, distributing tasks to team members based on skillset and urgency, and ensuring timely resolution and high-quality support delivery.

Key Responsibilities
  • Ticket Management: Understand, analyze, and prioritize frontend-related support tickets, distribute tasks to team members based on skillset and urgency, and ensure timely resolution and high-quality support delivery.
Technical Expertise
  • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress, troubleshoot and debug frontend issues efficiently, and assist team members with complex problems and provide technical guidance.
Team Leadership
  • Lead and mentor a small team of frontend support executives, monitor progress, and provide performance feedback.
Client Communication
  • Communicate effectively with clients to gather requirements and provide updates, ensuring customer satisfaction with clear, professional correspondence.
Required Skills and Qualifications
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.
  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

Please note that the following qualifications are considered beneficial but not mandatory:

JavaScript frameworks knowledge (React, Angular, Vue), familiarity with project management tools like Trello, Jira, or Zoho.The role involves working closely with other teams to achieve common goals.

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