Cloud Support Team Lead

2 days ago

Udaipur, Rajasthan, India beBeeCloudManager Full time ₹ 20,47,919 - ₹ 24,35,599
Job Overview

The Cloud Support Manager oversees and harmonizes efforts to meet customer requirements. This role necessitates collaboration with cross-functional teams to ensure seamless support to client demands.

  • Develop, organize, coordinate, execute projects and initiatives with senior team members.
  • Manage meetings, document interactions, and provide next steps.
  • Ensure diligence in follow-up and follow-through.
  • Create, update, and present project plans.
  • Organize work to achieve positive outcomes.
  • Encourage the use of agile work management processes.
  • Facilitate weekly and bi-weekly sprints for assigned teams.
  • Help team members prioritize workload.
  • Maintain a healthy team by empowering, motivating, and building trust.
  • Set goals for team members.
  • Present weekly progress reports.
  • Exercise good control over the work management process to adapt and course correct with agility.
  • Identify improvement areas, plan, and execute improvement items.
  • Summarize problems at hand for senior stakeholder consumption.
  • Prepare and participate in status meetings and governance meetings.
  • Setup, coordinate, and manage triage sessions with customers and partners.
  • Must be able to technically guide the team.
  • Communicate proactively with customers and internal team members to deliver business value as part of daily work management.
  • Coach, guide, mentor other members of the team/organization.
  • Support team in developing process knowledge base.
  • Setup knowledge base for the team to refer and enrich continuously.
  • Lead from the front.

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