Senior Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Lenovo Full time

Job Summary

We are seeking a Senior Operations Manager for our Data Center Services team in Bangalore. In this role, you will be responsible for managing day-to-day operations, ensuring compliance and utilization reporting, and analyzing data to provide meaningful insights.

About the Role

The ideal candidate will have 10-12 years of experience in managed services operations, with excellent analytical and problem-solving skills. They will be able to coordinate with teams to define and manage SOPs, work with business owners to collect data for reporting, and support operations management to ensure effective utilization of team resources.

Key Responsibilities

  • Analyze and report operational data parameters such as utilization, tickets, and report data for all LMS customers
  • Coordinate with teams to define, refine, and manage SOPs for day-to-day operations
  • Work with business owners/teams/stakeholders to collect data for reporting
  • Support team during activities for new site rollout, upgrades, and updates on a need basis
  • Ensure effective utilization of team resources
  • Track, manage, and comply with KPIs, initiatives, projects to meet and report SLAs
  • Provide good analytical and problem-solving skills
  • Work with team to track, update, and report training and certification requirements
  • Collaborate and be part of periodic various audits as required for part of LMS operations
  • Ability to convert data into information and present via PPT which can be utilized for any management reporting
  • Ability to work on billing, invoicing, and reporting of financials of LMS team such as cost, revenue, margins etc
  • Ability to understand and drive process, procedures, standardization initiatives
  • Track and report compliance, CSAT, escalations etc

Requirements

  • Bachelor's degree or equivalent preferred
  • 10-12 years of working experience; 5-7 Years of Managed services operations
  • Excellent command over verbal & written English Language
  • Experience with ticketing and reporting tools
  • Skilled in Excel, PPT and information analysis
  • Persistent, detail-oriented, able to multitask

Salary Range:$80,000-$110,000 per annum, depending on qualifications and experience

About Lenovo: We follow strict policies and legal compliance for our recruitment process, including role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system.



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